Privacy Policy
Last updated: October 2025
Effective date: October 2025
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1. Introduction
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Equestriapp (“we”, “our”, or “us”) provides a mobile and web platform that connects riders and coaches for lesson booking, training management, and progress tracking.
We are committed to protecting your privacy and handling your personal data transparently and responsibly, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using the Equestriapp app or website, you agree to the terms of this Privacy Policy.
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2. Who We Are
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Data Controller:
Equestriapp
United Kingdom
Email: support@equestriapp.co.uk
We act as the data controller for user accounts and app-related data. For payment processing, Stripe acts as an independent data processor.
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3. Information We Collect
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We collect the following types of information when you use Equestriapp:
Account Information – such as your email address, password, and whether you register as a rider or instructor.
Profile Details – including your name, age range, qualifications, bio, and profile photo.
Booking and Lesson Data – including your lesson types, schedules, venues, and training progress.
Payment Information – handled securely by Stripe; we never store your full card details.
Device and Usage Data – such as IP address, device type, crash logs, and how you interact with the app.
Location Data (optional) – used to show relevant lessons, venues, or instructors near you.
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4. How We Use Your Information
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We use your personal data to:
Provide and manage your Equestriapp account
Facilitate lesson bookings between riders and coaches
Process payments and refunds securely through Stripe
Send notifications and updates
Improve app performance, security, and reliability
Respond to customer support queries
Comply with financial and legal obligations
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5. Legal Basis for Processing
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We process your personal data under the following lawful bases:
Contract: to deliver the services you sign up for
Legitimate interests: to improve, secure, and operate the platform
Legal obligation: to maintain records for tax and accounting purposes
Consent: for optional notifications and communications
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6. Sharing of Information
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We only share your information with trusted partners who help operate Equestriapp:
Supabase – provides secure authentication and database hosting
Stripe – processes payments and payouts between riders and instructors
Firebase (Google) – powers push notifications and analytics
Email and notification providers – deliver account or booking updates
We do not sell or rent your data to third parties.
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7. Data Retention
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We keep your information only as long as necessary to provide our services or meet legal obligations.
Payment and accounting data may be retained for up to seven years as required by law.
You can request the deletion of your account and all personal data at any time by emailing support@equestriapp.co.uk
.
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8. Data Security
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We use modern security measures including encryption (HTTPS / TLS), authentication controls, and regular system monitoring.
All payments are processed by Stripe, which meets the highest security certification level (PCI DSS Level 1).
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9. Your Rights
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Under UK data protection law, you have the right to:
Access the data we hold about you
Request correction of inaccurate information
Request deletion of your data (“right to be forgotten”)
Restrict or object to certain processing activities
Request a copy of your data in a portable format
To exercise any of these rights, contact us at support@equestriapp.co.uk
. We will respond within 30 days.
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10. International Data Transfers
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Some partners such as Stripe and Firebase operate outside the UK.
Where this occurs, your data is protected by appropriate safeguards, such as the UK Addendum to the EU Standard Contractual Clauses.
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11. Children’s Privacy
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Equestriapp is not directed to children under 13.
Users must be 13 or older to create an account.
We do not knowingly collect personal data from anyone under this age.
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12. Updates to This Policy
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We may update this Privacy Policy from time to time. Any updates will be posted on our website and reflected by the “Last updated” date above.
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13. Contact Us
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If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Subject line: Privacy Request